DELIVERY & RETURNS

Our “RESOLUTION” guarantee means that if we have made an error with your order, or you have received your order in a damaged or faulty condition, you can return it to us within 7 calendar days of the date you received the item, unopened (with any seals and shrink wrap intact) and we will issue a full refund. Please note: We can only accept the return of opened items if they are faulty.

Please follow the steps below to enable us to process your refund efficiently:

1. Wrap the item securely in its original packaging with all accompanying documentation.
2. Contact Customer Services at: customerservices@nutraking.co.uk, who will provide you with freepost return address providing you are able to return your order under the returns policy outlined above. 
3. We will notify you via e-mail when we have processed your refund.

Cooling Off Period

Under UK law, you have the right to withdraw from your purchase of an item within seven working days of the item’s delivery to you. We regret that we also cannot accept cancellations of contracts for the purchase of products where the item has been unsealed.

Please follow the steps below to enable us to process your refund efficiently:

1. In the ‘order history’ section of your account page on nutraking.co.uk, select the ‘returns’ option relating to the order you wish to send back. State ‘contract cancellation’ as the return in the box provided, and enter any other details as required.
2. Wrap the item securely in its original packaging with all accompanying documentation.

Our “RESOLUTION” guarantee means that if we have made an error with your order, or you have received your order in a damaged or faulty condition, you can return it to us within 7 calendar days of the date you received the item, unopened (with any seals and shrink wrap intact) and we will issue a full refund for the price you paid for the item. Please note: We can only accept the return of opened items if they are faulty.

Please follow the steps below to enable us to process your refund efficiently:

1. Select the ‘returns’ option relating to the order you wish to send back, in the order history section of your account page on www.nutraking.co.uk. Give your reasons for the return in the box provided, and enter any other details as required.
2. Wrap the item securely in its original packaging with all accompanying documentation.
3. Contact Customer Services at: customerservices@nutraking.co.uk, who will provide you with a freepost return address providing you are able to return your order under the returns policy outlined above. Please note: Our freepost address is only available within the UK.

We will notify you via e-mail when we have processed your refund.

For more information on your right to withdraw from your purchase within the 7 calendar days cooling-off period, visit the Department of Trade and Industry’s website.

For more information about your other statutory rights, please visit the Department of Trade and Industry’s Consumer Gateway Website.

If you would like to send your order back to us, then please contact our customer service team – customerservices@nutraking.co.uk

If you have received your order in a damaged or faulty condition, you can return it to us within 7 calendar days of the date you received the item, and we will issue a full refund. Please note: We can only accept the return of opened items if they are faulty.

Please follow the steps below to enable us to process your refund efficiently:

In the ‘order history’ section of your account page on nutraking.co.uk, select the ‘returns’ option relating to the order you wish to send back. Type your reasons for the return in the box provided, and enter any other details as required.

Wrap the item securely in its original packaging with all accompanying documentation.

Contact Customer Services at: customerservices@nutraking.co.uk, who will provide you with a freepost return address providing you are able to return your order under the returns policy outlined above.

We will notify you via e-mail when we have processed your refund.

If an item is missing from your order, please contact Customer Services at: customerservices@nutraking.co.uk within 3 calendar days of the date you receive your order.

If you are missing more than one item, please remember that heavy orders may be split into two or more parcels.

Non delivery of orders must be reported to customerservices@nutraking.co.uk within one week of receiving notification of dispatch. Unfortunately, we are unable to accept claims which fall outside of this time scale.

If you’re in the UK, you can change your mind about any online order within 7 calendar days of receiving it. As long as your product is still sealed and in the same condition, it’s every bit as simple as our typical returns. Just follow the process above within 7 calendar days of receipt of the product.

We’ll process your return as soon as we can and send you an email when it’s all taken care of.